Refund policy

We have a 30-day (pre COVID) EXCHANGE ONLY policy, which means you have 30 days after receiving your item to request an exchange. * Do to current climate we are not accepting exchanges.

To be eligible for an exchange , item must have been purchased directly from our website or in person via a Market - If you purchased from a retail store we encourage you to go back to point of purchase. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Ideally the receipt or proof of purchase is appreciated.

If you are hoping to exchange an item, please email us at hello@laketherapyapparel.ca

 and include the order number, what you are returning, and the product(s) or size(s) you would like to exchange for. Items for exchange must be unworn and in the same condition as you received them.- please note we are a small batch print company. Our product sizes + colours sell out quickly and can be delayed between restock - some items are limited and do not restock it same style or colour.

Customers are responsible for the shipping costs of returns and exchanges. If you are shipping an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. 

Please reach out to hello@laketherapyapparel.ca with any questions or concerns.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Please get in touch if you have questions or concerns about your specific item. Certain types of items cannot be exchanged, items purchased from a retailer must be returned from point of purchase.